Caravan Holiday Home Terms & Conditions: Sunflower Cottage
Location: Lytchett Bay View, Haven Rockley Park, Poole, Dorset
Welcome to Sunflower Cottage. Making a booking forms a rental agreement. Please read these Terms & Conditions carefully. They are intended to support a safe and comfortable stay, in accordance with the holiday park rules and applicable law.
1. CHECK-IN AND CHECK-OUT TIMES
• Check-in: From 16:00 (4:00 PM) on the day of arrival.
• Check-out: By 10:00 AM on the day of departure.
• Late check-out without prior written consent may result in a charge for reasonable and proportionate additional costs, where those costs are actually incurred and evidenced. No automatic charge will be applied regardless of actual loss.
2. MAXIMUM OCCUPANCY & GROUP RESTRICTIONS
• Maximum occupancy is 8 guests, including infants and children. Exceeding this limit may breach park rules and insurance conditions. In the event of a breach, the owner may take appropriate action, including requiring guests to leave, in accordance with park rules and applicable law. Any refund will be considered in accordance with the agreement and the law.
• The accommodation is intended for peaceful holiday stays. Stag and hen parties and large social gatherings are not accepted. All bookings are subject to Haven Park rules.
• Guests must respect neighbours. Anti-social noise and disruption are prohibited. Quiet hours are 23:00 (11:00 PM) to 07:00 (7:00 AM).
3. REFUNDABLE SECURITY DEPOSIT
• A refundable security deposit of £100 is required before arrival.
• The deposit will be returned to the original payment method within 7 working days after check-out, where practicable, following an inspection. If a deduction is necessary, the owner will explain the reason and amount and provide supporting information on request.
• The lead guest may be responsible for reasonable and proportionate costs of damage, breakages or missing equipment caused by the party during the stay. Accidental damage must be reported to the owner promptly. Fair wear and tear is not damage.
4. PET RULES (DOG POLICY)
• A maximum of 2 house-trained dogs is welcome. Dogs must be declared at booking and any applicable pet fee agreed before the booking is confirmed.
• Dogs must not enter bedrooms or climb onto upholstered living-room sofas.
• Dogs must not be left unattended in the caravan unless securely kept in a suitable pet crate and only where they do not cause a noise nuisance, such as barking.
• Owners must clean up pet waste immediately. The grass, gravel and patio areas directly surrounding the caravan must not be used as pet toilets.
5. NO-SMOKING & FIRE SAFETY POLICY
• Smoking and vaping, including e-cigarettes and vapourisers, are prohibited throughout the caravan.
• If this rule is breached, the owner may claim reasonable and evidenced additional cleaning, odour-removal or repair costs. Deductions from the deposit are not automatic and must reflect actual costs.
• Naked flames, candles, incense burners and charcoal barbecues are prohibited on the wooden decking due to fire risks. Barbecues may only be used on the ground, a safe distance from the caravan, and in accordance with park rules.
6. ELECTRIC VEHICLE (EV) CHARGING
• Charging electric or hybrid vehicles from the caravan’s internal or external domestic sockets is prohibited. The electrical system is not designed for this load and this may create a fire hazard or cause damage.
• Commercial EV charging stations are available within the park near the main reception. If unauthorised charging takes place, the owner may claim reasonable and evidenced costs for additional electricity use or damage. The entire security deposit will not be automatically forfeited.
7. SMART TV APPS & DIGITAL ACCOUNTS
• Guests may use the Smart TV applications provided. Guests must log out of their personal streaming accounts, such as Netflix, Amazon Prime and Disney+, before departure.
• Guests are responsible for their own accounts and should check that they have logged out. Nothing in these terms excludes liability where such exclusion is prohibited by law.
8. LOST KEYS AND EMERGENCY LOCKOUTS
• A secure key code will be provided before check-in. If keys are lost or damaged, the guest may be charged the reasonable and evidenced cost of replacement keys, lock changes or emergency call-out services.
9. CHILD SAFETY AND SUPERVISION
• Children must be supervised by a responsible adult. Particular care must be taken on the wooden decking and when using the holiday home facilities.
• These terms do not exclude or limit liability where such exclusion or limitation is prohibited by law.
10. KITCHEN, WASTE, DRAINAGE & WET GEAR
• Before check-out, guests must wash used dishes, remove food from the fridge/freezer and place tied household rubbish bags in the designated park refuse points.
• Only standard toilet paper may be flushed down the toilets. Wet wipes, baby wipes, nappies and sanitary products must not be flushed, and kitchen grease must not be poured down the sink. Guests may be liable for reasonable and evidenced plumbing costs resulting from a breach of this rule.
• Wetsuits, muddy footwear and sandy beach gear must not be placed on carpets, beds or upholstered furniture. They must be left in the designated storage or entrance areas.
11. UTILITIES & LIABILITY
• Reasonable use of mains gas, electricity, water and private high-speed Wi-Fi is included in the booking fee. Please turn off heating and lights when leaving the caravan for the day.
• The owner is not responsible for temporary interruptions to internet, electricity, gas or water caused by external providers or park maintenance, except for liability which cannot lawfully be excluded.
12. OFFICIAL PARK TERMS
• All Sunflower Cottage guests must also comply with the official Haven Holiday Park rules and terms. Guests should review these rules before their stay.13. BOOKING, PAYMENTS AND CANCELLATIONS
Booking Deposit and Confirmation
• A booking deposit of £50 is required to secure the reservation. The booking will be confirmed once the deposit has been received and written confirmation has been issued by the owner.
• The booking deposit is separate from the refundable £100 security deposit described in Section 3.
Final Payment
• The remaining balance must be paid in full no later than 5 weeks (35 days) before the scheduled arrival date.
• For bookings made less than 5 weeks before arrival, the full accommodation price must be paid at the time of booking.
• If payment is not received by the due date, the owner will send a written reminder and allow a reasonable period for payment. If payment is still not received, the booking may be cancelled in accordance with the agreement and applicable law.
• Payments must be made using the method agreed with the owner. Amounts and due dates will be confirmed in writing.
Payment Instructions
• All details required to make the bank transfer, including the payment reference, will be provided in a separate email sent from sunflower.rockley@gmail.com. Guests should quote the payment reference correctly when making the transfer.
Security Deposit
• The refundable £100 security deposit is payable separately from the accommodation price and must be received before arrival. Its return and any deductions are subject to Section 3.
Cancellations and Refunds
• Cancellations must be communicated to the owner in writing.
• If a guest cancels more than 35 days before arrival, the £50 deposit may be retained only to the extent of reasonable losses arising from the cancellation. Any additional accommodation payments will be refunded, less any other reasonable and evidenced losses directly resulting from the cancellation.
• If a guest cancels 35 days or less before arrival, the owner may retain an amount reasonably reflecting direct losses, taking into account costs saved and any income received from re-letting the accommodation.
• The owner will take reasonable steps to minimise losses, including attempting to re-let the accommodation where practicable.
• Refunds will be calculated fairly and in accordance with applicable consumer law. Cancellation terms are provided before the booking is made.
• Guests are advised to consider travel insurance for unforeseen circumstances.
By confirming a booking, the lead guest acknowledges these payment and cancellation terms.